FAQs Categories
- About
- Dress guide
- Place Order
- Shipping
- Payment Methods
- Return & Exchange
- Contact
Welcome, How can we help you?
Got questions? We’ve got answers. Whether you’re curious about our services, policies, or just need some quick help, you’ll find everything you need right here. If you can’t find what you’re looking for, feel free to reach out — we’re happy to help!
Victoria Celeste is a bridal and eveningwear brand offering elegant, affordable dresses with modern designs. We ship worldwide and are committed to making you feel beautiful for your most special moments.
We are an international brand with global shipping
Please refer to our Size Guide on each product page for detailed measurements. If you are between sizes, we recommend choosing the larger size for easier alterations.
At the moment, we do not offer customization. However, our dresses are designed for easy alterations by a local tailor.
Simply choose your favorite dress, select your size, and click “Add to Cart.” Then proceed to checkout to complete your purchase.
Yes! We ship worldwide. Shipping options and delivery times will be shown at checkout based on your location.
Standard delivery typically takes 7–14 business days. Express options may be available at checkout. You’ll receive a tracking number once your order ships.
Customs or import fees may apply depending on your country’s regulations. These fees are the responsibility of the customer.
Yes. We accept returns within 14 days of delivery for unworn, unaltered items with tags attached. Please see our Returns Policy for full details.
Contact our customer service team at support@victoria-celeste.com with your order number and reason for return. We’ll guide you through the process.
We accept all major credit cards, PayPal, and other secure payment options at checkout.
You can email us at support@victoria-celeste.com or use the Contact Us form on our website. Our team typically responds within 1 business day.